About

About Me

Product Manager with 15+ years of experience driving product strategy, discovery, and delivery across retail banking, digital platforms, contact center operations, fraud prevention, and core systems modernization.

I turn ambiguous stakeholder needs into clear product roadmaps, measurable OKRs, and release-ready outcomes that reduce cost, mitigate risk, and improve customer experience. Data-driven by default—I use KPI tracking and outcome measurement to inform every prioritization decision.

At Woodforest National Bank, I owned product roadmaps across six banking products—leading initiatives including IVR modernization, core platform migration, fraud-prevention features, and a greenfield Customer Information System. These products delivered measurable impact: eliminating over 2M monthly agent calls, cutting operating costs by 35%, and migrating 500K+ accounts with 99.9% data accuracy.

Earlier in my career, I led product discovery and delivery for airline and retail platforms—winning competitive bids, shipping ahead of schedule, and driving double-digit efficiency gains. Outside of work, I enjoy building systems that simplify complex problems and help teams deliver with clarity and confidence.

Impact

Career Highlights

Platform Migration at Scale

Led cross-system data mapping and validation for an end-to-end FIS core migration, ensuring 500K+ accounts integrated seamlessly with existing downstream applications.

Product Velocity & Quality

Raised team velocity 25%, cut defect escape rate 50%, and shortened time-to-market 30% across a six-product portfolio through backlog discipline and delivery optimization.

IVR Product Vision

Defined the product vision for an IVR modernization that eliminated 2M+ monthly agent calls and cut operating costs by 35%—turning a platform crisis into a strategic win.

Fraud Prevention Roadmap

Prioritized fraud-prevention features that cut risk exposure by 60% and reduced fraud/error rates by 75%—driven by KPI tracking and outcome-based prioritization.

Zero-to-One Product Launch

Owned vision, design, and launch of a greenfield Customer Information System—a new product that improved transaction processing by 33% and eliminated costly core licensing dependency for 500+ daily users.

Experience

Work Experience

Digital Banking Product Portfolio

Product Manager at Woodforest National Bank

Mar 2018 – Oct 2025

Owned product roadmap and backlog prioritization across six banking products spanning IVR, fraud prevention, and digital channels. Drove discovery, defined OKRs, and led cross-functional delivery from ideation through launch.

Key Outcomes

Reduced operating costs by 35% by defining the product vision for an IVR modernization that eliminated 2M+ monthly agent calls
Cut risk exposure by 60% by prioritizing fraud-prevention features on the roadmap, reducing fraud/error rates by 75%
Increased team velocity by 25% by establishing sprint rituals, refining the backlog, and clarifying product ownership across six products
Reduced defect escape rate by 50% by tightening acceptance criteria and driving a quality-first definition of done
Shortened time-to-market by 30% by streamlining the delivery pipeline and removing blockers for a team of 5
Maintained 100% PCI compliance while guiding Open Banking API integration strategy and platform architecture decisions

Product Roadmapping Backlog Prioritization OKRs & KPIs Stakeholder Alignment Azure DevOpsIVR PlatformOpen Banking APIsSQL

Core Platform Migration & New Product Launch

Senior Business Analyst / Product Owner at Woodforest National Bank

May 2007 – Mar 2018

Led product strategy for an end-to-end FIS core banking migration and owned the vision, design, and launch of a new Customer Information System — a greenfield product that replaced expensive core licensing with a lightweight, purpose-built solution for 500+ daily branch users.

Key Outcomes

Shipped a zero-to-one product (CIS) that improved transaction processing time by 33% and eliminated core licensing dependency
Migrated 500K+ accounts with 99.9% data accuracy by defining acceptance criteria and orchestrating cross-functional delivery
Avoided $35K in recurring costs by making a build-vs-buy decision to retire an internal Foreign Deposit platform
Accelerated stakeholder alignment by 45% through structured discovery workshops and standardized product artifacts
Reduced defects by 20% by translating product vision into clear user stories, use cases, and testable acceptance criteria
Improved release predictability by owning backlog refinement, sprint planning, and go/no-go launch decisions

Product Strategy 0-to-1 Product Launch Build vs. Buy User Story Mapping FIS Core BankingSQLCIS Platform

Airline Catering Platform Redesign

Business Analyst / Product Consultant at Saggezza

May 2006 – Sep 2006

Drove product discovery and redesign for an airline catering platform, identifying high-impact workflow optimizations and aligning cross-functional stakeholders around a prioritized delivery roadmap.

Key Outcomes

Increased operational efficiency by 38% by redesigning end-to-end product workflows
Identified $1.2M in cost savings through opportunity mapping and redundancy elimination
Delivered 5 months ahead of schedule by maintaining ruthless scope discipline and fast decision cycles
Reduced handoff friction by 10% by streamlining the product delivery pipeline between business and engineering
Cut rework by 24% by facilitating cross-functional alignment workshops with 11 stakeholders

Product Discovery Workflow Optimization Scope Management Cross-functional Leadership

7-Eleven Mobile Ordering Product

Business Analyst / Product Lead at NEC Display Solutions of America

Sep 2004 – May 2006

Sole product lead on a competitive-bid engagement to define, design, and deliver a manager-facing mobile product for 7-Eleven — enabling real-time inventory visibility, sales velocity analysis, and data-driven purchasing decisions on the sales floor.

Key Outcomes

Drove 26% profit increase through new supply chain workflows and data-driven ordering features
Achieved 45% user adoption by defining intuitive UX patterns, onboarding flows, and training materials
Improved release quality by 31% by owning acceptance criteria, user validation, and go-to-market readiness
Won the competitive bid by translating 7-Eleven's strategic vision into a compelling, technically grounded product proposal
Delivered on time and $1.2M under budget while managing scope evolution across NEC, Microsoft, and 7-Eleven stakeholders

Product Vision UX Strategy Competitive Positioning Multi-vendor Coordination Microsoft AnalyticsMobile PlatformPOS Integration

Toolkit

Skills & Expertise

Product Strategy

Product Vision & RoadmappingProduct OwnershipOKRs & KPIsBacklog Prioritization (RICE, MoSCoW)Build vs. Buy DecisionsGo-to-Market Readiness

Discovery & Delivery

Product DiscoveryUser Story MappingAcceptance CriteriaSprint Planning & RetrospectivesRelease ManagementLaunch Validation

Agile & Frameworks

Agile ScrumSAFeKanbanCross-functional Team LeadershipAgile CeremoniesContinuous Improvement

Domain Expertise

Retail BankingContact Center / IVRFraud PreventionCore Systems ModernizationDigital PlatformsRegulatory Compliance (PCI, SOX, AML)

Technical Fluency

SQL & Data AnalysisAPI Strategy & IntegrationPlatform Architecture DecisionsAzure DevOpsData-driven Decision MakingKPI Dashboards & Reporting

Stakeholder Management

Executive CommunicationCross-functional AlignmentWorkshop FacilitationVendor & Partner ManagementConflict ResolutionChange Management

Credentials

Education & Certifications

Education

University of Houston

Computer and Information Sciences and Support Services

Certifications

SAFe Scrum Master

Scaled Agile · Jun 2020

SAFe Product Owner / Product Manager

Scaled Agile · Jun 2020

Let's Connect

I enjoy connecting with other product and technology professionals. Feel free to reach out.

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